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Why Streaming The State Of The Union Is Good For Amazon’s Bottom Line

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Amazon is not kidding around in its competition with Netflix for streaming dominance.

Though it has been in the original content business for less time, it is quickly making a big impact. Amazon had a big night at the Golden Globes Jan. 10 – taking home two big wins (best Musical or Comedy and Best Actor) for its new comer “Mozart In The Jungle”.  Netflix led the pack on nominations, but Amazon actually took home the gold for the only show in history advertised as being about sex, drugs and classical music.

Moving on from the after party – Amazon has further announced that it will be collaborating with the White House to live stream President Obama’s (final) State of the Union Address.

Users on any Amazon product (i.e. the Fire TV or TV stick) using Amazon video can live stream the entire speech – part of the White House’s continuing efforts to “meet voters where they are.”

And part of Amazon’s continuing efforts to do the same – as it continually pushes to be the streaming (and consumer goods, and delivery, and logistics,) firm that is everywhere a consumer wants to be.

The White House’s efforts will also include posting snippets of the speech on Vine and Tumblr in GIF form, posting photos on Instagram, and using Obama’s 68 million Twitter followers.

No one expects the move will help the SOTU the sort of numbers the Super Bowl enjoys – but even the generally slow acting government is catching on to the idea that catching the eye of the average citizen requires moving the message to where the eyeballs actually are.


Jukeboxes Take Digital For A Dance

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The concept of paying for entertainment in a restaurant or bar 100 years ago may seem too far back to be relevant, but the evolution of payments in the space – from coins to cards to digital currencies – has an interesting story to tell.

And AMI Entertainment, which has been involved in the bar and restaurant entertainment industry since it was founded in 1909, has had a front row seat to all the technology iterations that have happened over the years.

The Jukeboxes They Are A-Changin’

“Going back 100 years ago the technology was really a player piano with a coin box attached and in some ways the sort of payment options and collection options haven’t changed that much believe it or not,” AMI Entertainment Chief Technology Officer Ron Richards explained.

Traditionally in the amusement industry, Richards said, amusement operators would purchase and own equipment – such as jukeboxes, pool tables, dart boards, ATMs, etc. – and then strike bargains with restaurant and bar owners to split the profits if they allowed the equipment to have a place in the venue.

Before the digital age rolled around, this was all cash-based and the operators would come straight to the venue to collect and split their earnings right there.

But this customarily cash-based business has been totally revamped with the onset of digital technologies, including those related to payments.

For the most part – outside of the old-school machines you can find playing vinyl records and only accepting coins – the jukebox industry has made the transition to digital.

Not only is there an entire digital network or hub that houses and distributes the music available on many of today’s modern machines, but new payments technologies are also impacting the way patrons pay and play on jukeboxes.

Learning The Mobile Payments Two-Step  

One of the biggest shifts that’s come into the industry in recent years, Richards noted, is mobile.

Today’s patrons don’t even need to walk up to a jukebox to make their selection, pay for it and hear their favorite tune.

AMI’s BarLink mobile app uses a gift card concept that enables users to load up money on their BarLink “wallet” and use that money to pay for the selection they want to hear at a restaurant or bar where an eligible jukebox is present.

Through a partnership with Stripe, BarLink utilizes tokenized credit card payments and gives patrons the ability to use as much of their money as they want, when they want for their musical selections.

Though the influence of mobile in the jukebox space is huge, it isn’t just impacting payments.

“Even in the digital age a patron was basically anonymous, it would be somebody that would come up, put a dollar bill or $5 into the jukebox, make their selections and go away,” Richards said. “Now, with the huge shift of our play selections to mobile, we are collecting more specific consumer-oriented data as well.”

“It gets us more than just payments – it gives our patrons the ability to make selections at the bar stool and it gives us more consumer profile data.”

Payments at the jukebox itself have had to advance in recent years as well.

Richards pointed out that a significant hurdle to accepting digital payments as opposed to just cash was the PCI compliance, because the jukebox itself was really the biggest point of vulnerability.

“It was physically secure because it’s still predominately a cash-based business even today, but with the PCI regulations there’s a lot of software security features that just don’t really fit well with the standalone jukebox or unattended payment kiosk model,” he added.

To overcome this challenge, AMI partnered with USA Technologies to encrypt payment data at the card reader itself. USA Tech also handles the security and tokens for decrypting the credit card data.

This has allowed AMI to “sidestep” any potential security issues, because encryption happens right where the payment is accepted on the machine and is then transmitted to USA Tech.

Richards said that AMI having the foresight to solve this problem five or six years ago has helped it to avoid a major issue that’s now being realized by other players in the market: turning off all jukebox-based credit card readers because they aren’t compliant.

While many face and try to overcome this compliance issue, they have been forced to shut down their credit card processing on the jukeboxes themselves, he noted.

The Next Innovation Groove

For now, Richards said AMI’s main focus when it comes to payments is on its mobile capabilities and in-app payments.

Though the company has looked at both NFC and EMV payment adoption, it’s still determining when it makes the most sense to bring options like that to market.

For EMV specifically, Richards said the vending industry as a whole has been pretty slow to bite.

“Part of our challenge is because we are such a low-dollar vend, we have to make sure that whatever we adopt is efficient,” he said, adding that with such low vend amounts there is also a lower liability exposure.

“I can’t predict when we’d adopt it, I think it’s really a question of where things go in the consumer space in terms of demand for that kind of technology versus the cost aspect.”

Why Amazon Wants An Emmy

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Emmys weekend is upon us, meaning for the 69th year in a row, millions of Americans will sit in front of their TVs or streaming devices to watch television’s annual tribute to itself.

Television has come an extremely long way in the United States since its first official broadcast in 1928, a three-act play called The Queen’s Messenger. In 1941, the first television advertisement aired for Bulova Watches. The spot was purchased for the bargain price of $9 to $4 in air charges and $5 in station charges. You can watch it below:

That’s was pretty cheap, mostly because not a lot of people were watching television at the time. When that first commercial aired, approximately 0.4 percent of American households had TVs. About 14 years later, though, that had changed dramatically, jumping to 55 percent of American households. By 1960, 84 percent of American households had televisions.

What pushed TV so quickly? The price of receivers fell, but not much during that time frame. The two big drivers were the proliferation of stations able to broadcast a television signal — which went from 16 in the entire U.S. in the late 1940s to 352 by the mid-1950s — and the baby boom.

The sheer volume of children produced in the post-World War period gave early television innovators a brilliant idea: children’s programming. Howdy Doody Time, Bozo the ClownBeany and CecilCaptain Video and Kukla, Fran, and Ollie, were all television station creations beamed out particularly for young children. Parents — especially a generation of harried young mothers — quickly found television made for an excellent assistant when watching all those baby boom kids.

And, for most of that time, three major networks would create the content that was played on those channels: NBC, ABC and CBS.

Netflix would launch decades later and, by 2007, had also introduced television streaming. Six years after that, the streaming service would be nominated for and win its first Emmy for House of Cards, despite never having any of its shows aired on traditional TV.

Amazon actually beat Netflix to the video streaming punch by about six months with its on-demand video streaming offering. In 2015, Amazon also won its first Emmy with Transparent.

Which leads us to today: 24 hours before the annual Emmys.

The average American watches roughly five hours of TV per day. Television advertising was worth $71 billion in 2016 and, if various cultural critics are to be believed, we have apparently been living the golden age of television for nearly 20 years now.

And The Nominees Are…From Streaming Services

A quick scan of the nominees list for the major categories turns up a very notable pattern: It is a good year for streaming services and the original content they produce, but not such a great one for traditional network television. HBO is the notable exception, but HBO also boasts a very popular subscription streaming service in HBOGo. HBO racked up an insane 110 nominations, with Netflix tracking fast on its heels at 93. Hulu, it should be noted, put up 18, and many of those are in major categories like Best Drama, Comedy and Leading Actor/Actress performances.

Amazon held steady at 16 nominations, a situation that reportedly has left Jeff Bezos distinctly unsatisfied with the Amazon Studio Team. He’s leveled a pretty clear mandate about what is expected in the future: bring him Game of Thrones. In response, Amazon’s creative schedule is said to be making some major overhauls with aims at appealing to a more mass market — less Man In The High Castle and more Ray Donovan.

The traditional networks are almost a non-presence in this year’s Emmy nomination list, though NBC has managed to make a stronger showing than CBS, ABC or Fox. Cable channels are also in the race, but that is largely because of HBO’s dominance and status as a mixed streaming-network player.

The war for Emmy dominance is specific, and the hearts and viewing minutes of the American consumer aren’t an idle interest for these players. Amazon’s central command isn’t merely dissatisfied with its Emmy showing because it doesn’t like to lose — though we’re sure it doesn’t like being bypassed by Hulu. Amazon Studios isn’t a sideshow to the company’s main line of business, according to its chief, Roy Price. According to reports, he has recently been tasked with bringing a high-end drama series with global appeal (like Game of Thrones) to Amazon, and soon. Amazon Studies and streaming are critical to the company’s mission.

“The biggest shows make the biggest difference around the world,” Price said. “If you have one of the top five or 10 shows in the marketplace, it means your show is more valuable because it drives conversations and it drives subscriptions. … We’re a mass-market brand. We have a lot of video customers and we need shows that move the needle at a high level.”

The Changing World Of Consumption

Americans watch a lot of video media, but where they watch and how they watch is changing. The basic stats don’t indicate television as we know it has any sort of problem. On average, American adults are watching five hours and four minutes of television per day, and the bulk of it (about 80 percent) is still watched live.

But the people watching that television varies greatly.

Viewers over the age of 50 heavily favor live television and watch approximately 50 hours a week. People in their 20s and early 30s, on the other hand, are watching one to two hours less of live television per week than they were two years ago. People in their mid-30s and 40s are watching about a half hour less live television per week and, in those younger and more valuable advertising demographics, the shift is happening faster and more dramatically each year.

Consistent with that trend is the acceleration of cord-cutting — the practice of switching from traditional cable providers to alternative television streaming providers — a movement which is extremely bad news for cable TV. According to a new report from eMarketer, there will be 22.2 million cord cutters age 18 and older this year — a figure that’s up 33.2 percent over 2016 and represents a sharp uptick from the previous estimate of 15.4 million cord cutters in the U.S. this year.

Also on the rise are cord nevers — consumers who have never, as adults, subscribed to cable or satellite TV. That’s up 5.8 percent this year, taking the total number to 34.4 million U.S. adults in 2017.

Combining those two figures — cord cutters and cord nevers — there will be 56.6 million U.S. non-pay TV viewers this year. By 2021, eMarketer estimates the figure will be up to more than 81 million, or approximately one-third of the U.S. adult population.

That also spells bad news for ad dollars.

Based on those cord-cutting numbers, eMarketer shaved $1 billion off its 2017 ad spend estimate for television advertising, resulting in a projection of nearly flat growth this year over last. Earlier this year, television lost its ad spend crown to digital and desktop advertising. Television’s $71.3 billion in domestic revenues in 2016 was nothing to sneeze at, but it was edged out by digital advertising’s $72.5 billion in ad revenue.

So, what to think of TV as we watch the Emmys this year? There are plenty of people who maintain that, metrics aside, TV  is unrivaled for its reach and ability to simultaneously connect consumers with a message — and it’s not going anywhere.

Of course, when Netflix launched streaming video ten years ago, television’s dominance at producing television programming was quite literally unrivaled as well. Today, Netflix is winning at television — and for that reason.

Just as newspapers learned a decade ago, and retail stores are learning now: Everything is safe from disruption until it isn’t.





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